Returns & Exchanges

Due to the perishable nature of our Swedish candy and food products, Sockerbit cannot accept returns on opened or consumed items to ensure the highest safety and quality standards. If you receive a damaged or incorrect order, please contact us within 48 hours of delivery for a replacement or store credit.

Return Process

• 1.
  Inspect Your Package

  Upon arrival, carefully examine your sweets and treats for any shipping damage or discrepancies from your original order confirmation.

• 2.
  Contact Customer Support

  Email our team at hello@sockerbit.com with your order number and clear photos of the damaged goods or the incorrect items received.

• 3.
  Receive Resolution

  Our team will review your claim within 2 business days and provide an approval for a reshipment, a refund to your original payment method, or a digital gift card.

• 4.
  Proper Disposal

  For food safety reasons, we do not require you to ship perishable items back to us; please dispose of the damaged product once your claim is processed.